What do you think of bitcoin? Is it just another Ponzzi scheme? Will it only be a matter of time that the system will crash? Or is it something that will become more secure over time?
We used this topic as the focus of one of our Hangout in English sessions and created a Vocabulary Quiz based on words found in the article related to the stock market. Maybe you may find this also useful? Or if you wish to read more about
We hope you may consider discussing such a topic and others with us at an upcoming Hangout hosted by The Boston School soon!
And if you’d like to get the answers to the Vocabulary Quiz, click here:
A numbered text or phrase item has been provided for some students with its German or French translation to aid their learning.
If you are new to your job and still learning the ins and outs, it may seem daunting to meet a client who speaks a foreign language.
What are some strategies you can take to be able to deal professionally and successfully with this challenge?
Here are some steps you can take before, during and after almost any potential client  meeting when the specific technical terminology  may be new to you – whether it’s in your own language or not.
Tip 1: Prepare an FAQ (Frequently Asked Questions) list
Think of the likely questions  potential clients ask you in your mother tongue.
It is a good idea to write the questions and answers in your mother tongue first, if your level of English at a beginner to intermediate level.
Identify which words in your mother tongue you do not know in the foreign language and look them up using a dictionary or google their images.
Use an online dictionary or find an image online with an English description. This helps to verify that you translate the word correctly.
Write this new word down on a “cheat sheet ” along with the translation that you can study from. This can be on paper, in an Excel sheet or with an app, such as Quizlet, for study purposes .
Bookmark any online images to quickly access them  again and use as a reference tool.
Work through 1 or 2 different scenarios.  Practice by saying the new words and sentences out loud that you may need. When you can answer the clients first 5 basic questions, this will help you feel more confident  at the start of the meeting and help gain the trust of your client .Ti
Tip 2: Pictures and more pictures
If you find it difficult remembering new words, be sure to use a company catalog, magazine or online pictures you have bookmarked or stored on a device that you can access and use during your meeting. This can save time looking for words to describe exactly what you mean. 
Think of how hairdressers apply this tip  by showing clients specific hair colours and styles.
Looking at pictures or layouts may generate a new line of questioning  you hadn’t considered . If so, repeat Step 1 and create more FAQ’s and add to your wordlist not only for this appointment but others to come .
Tip 3: Ask the clients to send their questions before the meeting via e-mail to you
After taking these steps, if you still feel unsure and nervous, then you can always help yourself out by sending your client a pre-session questionnaire  or short e-mail.
The more details you know in advance about what territory the meeting will cover , the more prepared and in control you will feel.
This gives you more time to look up words  and pictures you may need that answer your client’s specific questions. Here are some examples of what you could write, 3-7 days before the meeting is to take place :
“In preparation for our meeting, please fill out the attached questionnaire. We thank you in advance for your time and look forward to our meeting.”
“To prepare myself for our upcoming meeting, could you share with me specific questions you have prepared? This way, if research is required to answer them fully, this can be done in advance. Time can then be saved in our meeting to work out the details. I look forward to our discussion and thank you in advance for your time.”
NOTE: This option might not be suitable for everyone , though , since this could lead to  potential clients expecting you to be available  to answer more questions than you may be able to handle . So this option needs to be considered carefully .
During the appointment
Tip 4: Set realistic language comprehension expectations  with the client right away 
It is very important to set the clients’ expectations about your comprehension and speaking level clearly from the start. Don’t be shy  to use some of the following phrases besides the common one “I speak English a little bit.”
“Before we start, I want to let you know I do speak some English but there are some technical words I may not know. But I am sure together, with a little patience, we can manage to understand each other.”
“ I hope you don’t mind  that I may interrupt you sometimes in case  I don’t understand you. I can speak (English) but it’s not perfect yet .”
A picture is worth a thousand words 
When you get stuck , show them. If you are in a shop or showroom, you can easily point to what you mean. The client may then give you the word in their language. When they do, it’s a great idea for you to repeat it. Wait for an approving response from your client to know you’ve got it right . Then for your next client, use the word you’ve learned and see if they understand you. If they do, you can be sure you’ve just learned a new word without looking it up in a dictionary!
Tip: If you are selling goods but are meeting in an office setting, be sure to bring catalogs with pictures in print or accessible online from your portable device – phone, notebook or laptop.
Ask them to show or draw a picture
In your pre-meeting e-mail, you can ask them to bring any professional drawings or details with them. However , there are times when  pictures of technical parts or processes are not available. If the client is having difficulties explaining something to you clearly, don’t be shy to ask them to draw it for you if it makes sense.
Just be sure to have pen and paper ready, just in case.
You could say: “I think I know what you mean but to be sure, would you mind drawing (the layout) for me?”
Describe in simple words and wait for the “aha moment”
When your vocabulary level is good, you can also explain a word you are missing by using simpler words. There should be a clear “aha moment” that comes over the client’s face to show you he or she understands.
Of course, the client can do the same for you. He can explain something more simply if you don’t understand. But be sure to let him know you need clarification without waiting too long.
To interrupt the client naturally and smoothly , ask for clarification by first summarizing  what you did understand and then ask about what was unclear. For example, you can say something like:
“I understand what you’re saying. You want to ….. but I didn’t understand (your reason). Could you please explain that to me more slowly/in a simpler way?”
Tell them you can clarify by e-mail
Sometimes, not everything can be explained or discussed in one meeting. If not all questions have been answered, be sure to summarize what points learned and what open questions remain.
Then confirm that you can answer remaining questions via e-mail. So, instead of spending too much time confused about  how to answer a question, you can stay professional and respond to them via e-mail.For example, you could say:
“Thank you for your patience with my English. I am not sure I understand what you mean. Could you please write your question here and I can look into it when I get back to my office. I promise I will provide an answer to you (by Friday).”
“It’s a pity we’ve run out of time. Could I ask you to send me an e-mail with any unanswered questions you may have? I will be sure to respond to you tomorrow.”
After the appointment
Tip 5: Follow-up
Call or send a follow-up e-mail within the agreed time set with the client during the meeting. It is very important to fulfil any promises you have communicated with your client and helps to gain your client’s trust.
If during the meeting you aren’t sure how long it is going to take you to respond, do not promise the client you will answer them “right away” or “as soon as possible”. Instead, set a realistic date and allow some buffer time, in case you need to rely on others to answer the question fully.
50 key words/phrases included in this post are listed with their German and French translations below.
Maybe you’d like to give the template a try yourself?
Or if you prefer a more personalized service, we offer cover letter support starting at Euros 20.00. Just get in touch with us on via e-mail : firstname.lastname@example.org. A short phone call can also be arranged via Skype.
Note: the list of 22 prompts used for the text in bold can be found on page 2 of the document. All you need to do to find the prompts is to place your mouse at the bottom of the document and the page numbers will appear to click on.