Whenever a company pays fully or partially for employee training, there must be a means to measure the quality of the training. Here are four elements of our quality assurance process:
1) Choosing our Teachers
Our most important step to maintaining high training standards is hiring teachers who excel in teaching adults. Most of our teachers have at least five years teaching experience to adults, speak at least one other foreign language fluently, and may have additional business experience of their own prior to becoming teachers.
2) Measuring Student Commitment
We recommend to all of our clients that a minimum attendance rate of 70% must be upheld in order for the students to benefit from courses as much as possible. We do not want to see the company throwing money out of the window in order to pay for students who may not be able to take courses on a regular basis. Some companies may insist on a higher rate of 80% and this, of course, can also be enforced.
HR will receive a report on the student’s attendance at the end of each month. These attendance sheets are signed by the student to ensure the validity of the reporting.
Homework completion is also reported so that Management can see how often students complete their homework assignments.
3) Providing Statistics to Management
An ongoing statistical report to show the student’s current rate of attendance and homework completion can be created and delivered on a monthly basis. This is done for an extra fee but certainly assists our HR counterparts by taking over this time-consuming task.
All statistics can be checked against the attendance sheets received.
4) Progress Testing or Preparing Students for Well-Known Examinations
At the end of each unit or when the teacher finds it appropriate, students will be quizzed in class and through homework assignments to measure progress made on the material covered in class.
Such test results can be reported to Management for an additional fee. The decision to report the test results to HR largely depends on the culture of the company. Some companies prefer to reduce stress on the students by requiring quizzing to take place but without needing to know any results.
A pre-course and end-of-the-course test which shows overall improvement, which requires no additional studying on the students’ part, can also be provided for a small fee.
Last but certainly not least, courses can be designed specifically to prepare students for official language examinations such as the Cambridge ESOL BEC exams or the American TOEFL or TOIEC tests.
However, no student is allowed to register for an exam without completing at least one full mock test so that students can be advised on their chances of passing. Training can then be focused on improving in the areas students score low on.
We see preparing students for these exams as a direct reflection on the school’s commitment to ensure students pass exams the first time they are taken. We take this commitment very seriously.
5) Student Satisfaction Surveys
Last but not least, we also have our own internal survey sent to students that is reported only to The Boston School Management.
We ask students to rate their course and teacher by asking at least 10 questions about their experience in class. This feedback is given to The Boston School Management and teachers to help them reflect on what may need changing slightly and to also give them feedback on a job well done.