I came across this insightful article on the website: Help Scout. It’s an article entitled “Crisis Communication Tips for Customer Service Teams” written by Matthew Patterson at the start of the Coronavirus outbreak in March 2020.
Hope you find this helpful in managing customer service calls during difficult, stressful times. I have chosen 25 words from the start of the article and created a B2/C1 level Quizlet vocabulary set.
Perhaps this article on how to adjust to working from home might also interest you?
It would be wonderful to hear from our readers. What advice can you give others at this time? Do you have a story to share? We’d love to hear from you.